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User-Friendly Oversight: Improving User Experience with Government Programs While Fighting Fraud
May 13 @ 12:00 pm - 1:15 pm
Join us for a conversation about government program design and the tension between maximizing user accessibility and ensuring program integrity and security. Special guests include: Jennifer Pahlka, author of Recording America; Michele Evermore, former deputy director of the Department of Labor Office of Unemployment Insurance Modernization; Michael E. Horowitz, Inspector General, U.S. Dept. of Justice, and Chair, Pandemic Response Accountability Committee; and James Kaufman, Alaska State Senator, who will discuss the challenges of facilitating access to government services and benefits while minimizing waste, fraud, and abuse.